These terms outline how we will provide our software services to you and represent your legal rights and responsibilities, so it’s important to thoroughly review everything. By subscribing to and/or utilising our services, you are consenting to abide by these terms. If you have any inquiries, please direct them to us at contact@papercare.com.

1. Our Software services

This section elucidates our services, subscriptions, and access privileges. It also incorporates various definitions.

a. You and Papercare: When we refer to you, your, or customer, we are addressing both you and any entity or organisation you are authorised to act on behalf of. When we mention Papercare, we, our, us, or supplier we are indicating Papercare Limited, an English limited company (with its registered office at 17, Dalston Gardens, Stanmore, HA7 1DA, United Kingdom), the entity with whom you engage and to whom you remit fees based on the subscriptions you are procuring for the Papercare application and content.

b. Our services: Our services encompass all current and future offerings, inclusive of our cloud software Papercare Working Papers (as defined below), and various workpaper content packs/templates: Papercare Pro enables unlimited authorised users; Papercare Free entails the following limitations:

• Up to 5 authorised users only;
• Inflexibility in altering roles and permissions of authorised users;
• Content is confined to a year-end (non-audit/exempt) content template and is non-editable;
• Firm content templates cannot be generated;
• Limited access to workflow manager; and
• File subscriptions are capped at a maximum of 150 files per 12-month period, calculated from the annual anniversary of your initial invoice.

c. Subscribing: Upon subscribing to utilise our services and accepting these terms, you assume the role of a subscriber. As the subscriber, you are accountable for remitting payment for your subscription, and access will commence upon payment of your initial invoice as per the Quotation or as otherwise arranged. As the subscriber, you retain the ability to manage and amend your Firm Settings within our service. These terms, alongside the Quotation as delineated in section 2(b) below, constitute the comprehensive agreement between you and us, superseding all prior agreements, representations, or understandings, whether written or verbal, concerning the services we provide. Any alterations to the Quotation, like adjustments to our terms, will not apply retrospectively. In the event of alterations, we will strive to notify you, the subscriber, as outlined in section 12(h).

d. Authorised Users: An authorised user is an individual authorised by the subscriber to utilise our services through a subscription, in accordance with these terms.

e. User Roles and Access: As a subscriber extending invitations to others to join a subscription, it is imperative to comprehend the permissions being granted to authorised users. For further insight into user roles and access levels, please refer to User roles and permissions in our online help.

f. Right to Utilise Our Services: Whether acting as a subscriber or an authorised user, we afford you a non-transferrable, non-exclusive right, sans sublicensing privileges, to utilise our services (dependent upon your subscription type, user role, and granted access level) for the duration that the subscriber continues to honour the subscription, until termination of the subscription, or for authorised users, until access is revoked.

g. Subscriber Responsibilities: As a subscriber, you assume responsibility for overseeing the utilisation of your subscription by all authorised users. Specifically, you:

• Have the authority to upgrade or procure additional subscriptions;
• Govern access to a subscription, determining who is authorised to employ the subscribed services and the extent of their access. You reserve the right to modify or terminate said access at any juncture; and
• Are answerable for all activities conducted by your authorised users in relation to our services, including any violations of these terms. In the event of an authorised user’s breach, you will be held liable as though you committed the breach yourself.

h. Regulations: Regardless of your role, adherence to the regulations outlined in section 8(f) is obligatory when utilising our services. We implore you to review and comprehend these regulations to ensure compliance. Should you contravene any stipulations delineated in section 8(f), we reserve the prerogative, without prejudice to other rights, to deactivate your access to any of our services.

i. Your Duties: You undertake to maintain current information, including an up-to-date email address and billing particulars, and to furnish us with all requisite cooperation and information indispensable for the provision of our services. You acknowledge that we will invoice you monthly for the subscription. It is your responsibility to provide accurate and complete information, verifying its accuracy for your legal, tax, and compliance obligations. Additionally, you are accountable for safeguarding your username and password from theft or misuse. While our service implements minimum password standards, you are expected to ensure that passwords are robust and not easily guessable. For comprehensive information on security measures, please refer to section 5.

j. Introduction of New or Revised Services: As an agile software enterprise, we continuously develop and innovate based on feedback from clients and our own insights and ideas aimed at enhancing your engagements. With the introduction of new or updated services, supplementary terms may apply. We will apprise you of any updates and alterations to our terms before you commence utilising these services.

k. Ownership: We retain ownership of our intellectual property comprising our services, unless stated otherwise and excluding certain content owned by third parties. Our intellectual property encompasses rights pertaining to the design, compilation, appearance, and feel of our services, in addition to copyrights, trademarks, designs, inventions, and other intellectual property rights. Except where expressly stipulated in these terms, no rights to patents, copyrights, database rights, trade secrets, trade names, registered or unregistered trademarks, or any other rights or licenses concerning our services are granted herein. You undertake not to replicate, distribute, disassemble, modify, or create derivative works based on any of our content or utilise our intellectual property rights in any manner not explicitly authorised by us.

2. Charges and Offerings

Except during a free trial, offer period, or time-limited discounts, you will incur subscription fees based on the pricing outlined and agreed upon in the Quotation document. This document also encompasses pricing specifics and other subscription terms.

a. Trial subscriptions: Upon initial registration, you have the option to participate in a managed free trial, subject to the terms specified at the time. Should you elect to continue using our services post-trial, you will either be invoiced upon entering your billing details into our services or we will engage you to sign a Quotation, as defined below, and invoice you upon entering your billing details into our services. If you choose not to continue with our services following a trial, you retain the option to delete your organisation. Please note that files which user uses during free trial, once the free trial is over, the data from that files will not be accessible.

b. Quotation: Your utilisation of our services typically entails monthly subscription payments based on your subscription type (the subscription fees) as outlined in section 1(i). The Quotation delineates the services and subscription fees accepted by you, encompassing invoicing, payment options, and these terms.

c. Subscription fees: We reserve the right to adjust subscription fees once per calendar year, providing you with a minimum of 30 days’ advance written notice. Depending on your location, subscription fees may include or exclude transactional taxes where applicable (e.g., VAT), as indicated in the Quotation.

d. Taxes for your use of our services: You are accountable for settling all external charges and taxes associated with your use of our services wherever levied. We may collect geographical location information to ascertain your location, which may be utilised for tax purposes. It is imperative that the location information you furnish us with is accurate for tax residency purposes.

e. Additional services: Depending on your location and usage of our services, you may have access to additional services provided by Papercare – such as Engagement subscription plans, training, implementation, custom workpaper file builds, etc. These services may incur supplementary fees, which will be communicated to you upon registration for said services. Implementation services must be concluded within 3 months of the relevant invoice date; otherwise, the service will be deemed forfeited, unless a written extension is agreed upon. One-off services must be settled promptly upon invoicing to prevent any service restrictions in accordance with section 2(f).

f. Importance of timely payments: To maintain uninterrupted access to our services, it is essential to make timely payments in accordance with the Quotation. To mitigate the risk of delayed or missed payments, please ensure that we have accurate payment information on file. Failure to receive timely payments may result in the suspension of access to your subscription until payment is received, without prejudice to any of our other rights and remedies.

3. Data Security and our Privacy protocol

Papercare utilises your personal data to facilitate the provision of our services to you. Our Data Processing Extension and Privacy Policy offer detailed explanations regarding our handling of personal data.
a. Use of business data: While entering or uploading business data into our services, you retain ownership of that data. However, you grant us a license to utilise, copy, transmit, store, analyse, and back up all data submitted through our services to: facilitate your use of our services; aid in the improvement, development, and safeguarding of our services; and create new services.
b. Use of your personal data: We value your and your clients’ privacy and take data protection seriously. In addition to these terms, Data Processing Extension and our Privacy Policy provide comprehensive details on the processing of personal data.
c. Use of personal data for others: Depending on the location of your contacts, our Data Processing Extension may extend to the personal data of others (such as your customers, suppliers, and employees) entered into any Papercare platform.
d. Anonymised statistical data: Through the utilisation of our services, anonymised statistical data may be generated from your personal data and usage patterns. Once anonymised, this data may be utilised for internal purposes, including service enhancement, development of new offerings, identification of business trends, and other purposes communicated to you.
e. Data breach notifications: In the event of unauthorised access to personal data pertaining to your subscription, we will promptly notify you and furnish details regarding the incident, in compliance with Applicable Data Protection Laws. Depending on the nature of the breach and the location of affected contacts, you, as the controller, may be obligated to assess whether notification to the affected contacts and/or relevant authorities is warranted in accordance with Applicable Data Protection Laws.

4. Confidential Data

While utilising our services, you may share confidential information with us, and vice versa. Both parties agree to take reasonable measures to safeguard the confidentiality of each other’s information from unauthorised access. Confidential information may be disclosed to legal or regulatory authorities if deemed necessary. This provision remains in effect following termination of these terms.

5. Our Security measures

a. Security safeguards: We have implemented technical, physical, and administrative safeguards to bolster the security of your data. While we strive to protect your data, no method of electronic storage can guarantee absolute security. We will notify you in the event we suspect unauthorised access to your account and may restrict access to certain service components until verification by an authorised user is completed.
b. Account security features: Two Factor Authentication (2FA) has been enabled on our software to enhance security standards, a practice now standard where sensitive data is stored. Additional security enhancements may be introduced in the future. It is your responsibility, depending on your location and the services utilised, to adopt and utilise security features. We strongly recommend the adoption of all optional security features. Should you wish to disable 2FA for any reason, please contact support.
c. Your role in securing your data: You play a crucial role in safeguarding your data by maintaining secure login credentials and preventing unauthorised access to your account. Prompt action should be taken in the event of any unauthorised use or security breaches, including password changes and immediate notification to us. You agree not to utilise free-form fields in any Papercare systems or services for storing personal data.
d. Single Sign-On (SSO): We may permit the use of 3rd party user authentication services from reputable industry providers (e.g., Microsoft Entra’s ‘Sign in with Microsoft’). We reserve the right to add or remove support for such services at our discretion, with reasonable notice provided for changes. If you choose to utilise these SSO services, you accept responsibility for the security and management of user accounts. Any unauthorised access, misuse, or failure to adhere to best practices, including 2FA implementation, is your responsibility. For instance, in the event of employee departures or changes in employment status, you acknowledge and accept full responsibility for promptly deactivating or updating user accounts within your access control software. We reserve the right to require you to complete a security assessment and/or revoke your access to SSO services if concerns arise regarding your adherence to best practices for user management.

6. Third-party products and Collaborators

a. Alternative services: Some of our offerings, such as Excel, and others are accessible via services provided by other companies (e.g., Microsoft). These companies may impose additional terms applicable to you.
b. Third-party products: In addition to utilising our services, you may employ data, services, and applications from other companies (third-party products), such as those available in the Papercare Marketplace (e.g., Class API integration). Each third-party product provider operates independently of us, meaning they may levy fees in addition to our charges. If such fees exist, we reserve the right to transfer these costs to you in addition to our subscription fees.
c. Papercare Marketplace: Depending on your location, you may procure our services or third-party products through the Papercare Marketplace. Upon connecting your subscription to a third-party service, you bear responsibility for settling all associated fees and taxes. By authorising us, you allow the processing and charging of these expenses using the payment method you provide or opt to pay directly. For comprehensive information on the Papercare Marketplace and how to manage your connected apps, refer to Firm Settings within our service.
d. Third-party terms and descriptions: Third-party products are subject to the terms and conditions and privacy policies established by their respective providers. These encompass vital aspects such as pricing, refund policies, and data usage practices. It is imperative to thoroughly review and consent to their terms and conditions and comprehend their approaches before establishing a connection. The descriptions of third-party products and any associated links furnished to us are provided by the providers. While we make reasonable efforts to verify the accuracy of these descriptions, the providers bear sole responsibility for the representations contained therein. We neither endorse nor assume liability for third-party products. Access to third-party providers’ websites, correspondence with them, and procurement of products and services from them are undertaken solely at your own risk.
e. Utilisation of your data for third-party product connections: Opting to link your subscription to third-party products necessitates the utilisation of your personal data by us. Any data received as a consequence of this connection will be handled in accordance with our privacy policy and these terms.

7. Assistance for our services

a. Service availability: We endeavour to uphold the availability of our services and offer online support throughout most hours of the day. Periodically, maintenance may be required, resulting in temporary service unavailability. We strive to minimise such instances. For planned maintenance activities, we aim to provide advance notice.
b. Accessibility issues: Temporary unavailability of our services and your data may occur sporadically for various reasons, owing to the nature of internet connectivity.
c. Data loss: While every effort is made to safeguard your data, the risk of data loss is inherent in technology usage. While we undertake commercially reasonable measures to retain backups for active subscribers for up to seven years, ultimately, it is your responsibility to maintain copies of all data entered into our services. We accept no liability for any data loss. Refer to this article for guidance on data retention.
d. No compensation: Regardless of the cause of service downtime, accessibility issues, or data loss, your only recourse is discontinuing the use of our services.
e. Troubleshooting and support: Should you encounter any issues, our Online Help contains support articles that address most situations. For further assistance, you can reach out to our support team.

8. Utilising our services

a. Feedback: Your feedback is valuable to us. Please utilise the “Contact Us” form located in the Contact Us page.
b. Service assistance: We offer engagement subscription services, online learning management, user webinars, and comprehensive online help resources to aid you in utilising our services effectively. You agree to employ our services solely for lawful business purposes and in accordance with the instructions and guidance provided.
c. Forum participation: Participation in discussions pertaining to our services is encouraged. However, exercise discretion when sharing private information, and refrain from posting content that you do not have the right to share.
d. Limitations: Papercare free trial imposes user restrictions, whereas Papercare Pro offers unlimited users. Our content workpaper packs are subject to limitations based on your subscription and purchase.
e. No-charge or beta services: Periodically, we or our strategic partners may offer services at no charge, such as beta services or time-limited trial accounts. As these services entail inherent risks, you utilise them at your own discretion.
f. Although this list is not exhaustive, it is imperative to highlight a few additional examples of prohibited actions:
Compromising the security or integrity of our computing systems or networks.
Engaging in activities that impede functionality or disrupt other users’ experience.
Accessing any system without proper authorisation.
Introducing viruses or other malicious code into our services.
Sharing offensive, harmful, threatening, defamatory, obscene, infringing, harassing, or illegal content.
Attempting to modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, or extract source code from any part of our services.
Reselling, leasing, or providing our services in a manner not expressly permitted.
Repackaging, reselling, or sublicensing leads or data accessed through our services.
Engaging in fraudulent or illegal activities through our services. Exhibiting abusive or disrespectful behaviour towards Papercare employees, partners, or fellow customers.
We maintain a zero-tolerance policy towards abuse or bullying of our employees, including interactions with our support teams.

9. Termination of terms

a. Your Subscription period:

• Your subscription encompasses an annual maximum quantity of file purchase engagements, which you can utilise on our services. The subscription purchase date serves as the anniversary date for resetting your available files (and each subsequent year thereafter), refreshing your file usage count to match the quantity purchased in the preceding month.
• Your subscription is ongoing and will persist indefinitely unless terminated in accordance with these terms.
• As our services operate on a financial year basis, subscription costs are spread over a 12-month period. To downgrade or terminate a subscription (excluding Engagement Membership subscriptions), 12 months’ notice is required, except for upgrades, which can be initiated at any time. For Engagement Membership subscriptions, termination can be requested with one month’s written notice after the initial 12-month period.

b. Termination by Papercare: Papercare retains the right to terminate your subscription at any time by providing twelve months’ advance written notice. Additionally, Papercare may immediately terminate or suspend your subscription or access to any of our services if:
You breach any of these terms and fail to rectify the breach within 14 days of receiving notice.
The breach is irremediable.
You fail to remit subscription fees in accordance with these terms.
You or your business become insolvent, file for a moratorium under any UK insolvency legislation, go into liquidation, have a receiver or manager appointed over any assets, make arrangements with creditors, or become subject to any similar insolvency event in any jurisdiction.
c. No refunds: No refunds are applicable upon termination of your subscription by either party in compliance with these terms.
d. Payment owed to Papercare: In the event of termination of your subscription by either party in accordance with these terms (excluding Engagement Membership terminations as per section 9(a)(3), Papercare is entitled to recover all subscription fees owed for the ensuing 12 months, as per the notice period stipulated in these terms.
e. Licence termination: Upon termination of a subscription by either party, all licences granted under these terms cease immediately, and you must cease
all use of our services.
f. Retention of your data: Upon termination of your subscription by either party, your data is archived, and access to data submitted or created by you is no longer available. We retain this data for a period consistent with our data retention policy and applicable legislation. During this time, you can reactivate your subscription and regain access to your data by paying the subscription fees. Find out more about reactivating Papercare subscription on Help centre. If you wish to have your data completely removed, you may contact us. Please note that certain backup data may not be entirely removable if it falls within our retention policy period or is integral to the integrity of the backup system. However, our policies ensure that any backup data is promptly removed when no longer necessary for retention purposes.

10. Responsibility under these terms:

This section delineates liability for both you and us under these terms, and we strongly advise you to read it thoroughly.

a. Indemnification by you: You indemnify us against all losses, claims, costs (including court costs and reasonable legal costs), expenses, demands, or liability incurred by us arising out of, or in connection with, a third-party claim against us related to your use of our services or any third-party product (except in cases where we are at fault).
b. Disclaimer of warranties: Our services and all third-party products are provided to you on an “as is” basis. Subject to the exclusion in section 12(d), we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability, and fitness for a particular purpose, to the fullest extent permitted by law.
c. Limitation of liability: Except for liability that cannot be excluded or limited by law, our liability to you in connection with our services or these terms, whether in contract, tort (including negligence), or otherwise, is limited as follows:

• We bear no liability arising from your use of our services for any direct or indirect loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax, or accounting compliance issues, damage to reputation, or loss in connection with any other contract.
• We are not liable for any indirect, consequential, incidental, punitive, exemplary, or special loss, damage, or expense.
• For loss or corruption of your data, our liability is limited to taking reasonable steps to attempt data recovery from available backups.
• Our total aggregate liability to you for any claim in any circumstance is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.

11. Dispute resolution:

Most concerns can typically be resolved satisfactorily and promptly by contacting our support team. In the event that we are unable to resolve your complaint to your satisfaction, or if we cannot resolve a dispute informally, both parties agree to resolve such disputes initially through mediation in accordance with the Model Mediation Procedure of the Centre for Effective Dispute Resolution (CEDR), and if mediation fails, by resorting to the applicable courts specified in section 12(k). You agree that any dispute must be brought in your name only and not as a plaintiff or class member in any purported class or representative proceeding

12. Additional/other terms

a. No professional advice: It is important to clarify that Papercare is not a professional services firm and does not engage in providing any form of professional advice. While we may offer information that we believe could be beneficial, this should not be construed as a substitute for professional advice, and we bear no liability for your use of such information in that manner.
b. Events outside our control: We strive to manage all controllable factors to the best of our ability. However, we cannot be held liable to you for any failure or delay in performance of our obligations under these terms arising from events or circumstances beyond our reasonable control.
c. Notices: Any notices you send to Papercare must be directed to admin@papercare.com. Similarly, any notices we send to you will be delivered to the email address you provided to us through your subscription.
d. Exclusions: In certain jurisdictions, there may be non-excludable warranties, guarantees, or other rights provided by law (non-excludable guarantees), such as our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. These non-excludable guarantees remain applicable, and these terms do not exclude, restrict, or modify them. Except for non-excludable guarantees and other rights that cannot be excluded, we are bound only by the express undertakings made in these terms. Our liability for breaches that are not non-excludable guarantees is limited, at our discretion, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee states otherwise) or as stated in section 10(c).
e. Export limitations: You must not utilise our services in contravention of any export or trade embargo laws applicable to you.
f. Blocking access, disabling subscriptions, or refusing payment processing: Given the global nature of our sites, different legal frameworks may apply in various jurisdictions, governing our relationship with you. We reserve the right to block your access, terminate your subscription or any licence, or refuse to process payment if we reasonably believe there is a risk associated with you, your company, your subscription, or a payment. Such risks may include potential breaches of law or regulations. For example, we may take such actions if the payment originates from a sanctioned person or country, or if there is a perceived legal or regulatory risk, or a risk of loss to us, our customers, or partners. By using our services, you guarantee that you are not located in a sanctioned country and are not listed as a sanctioned person. We may also block users from certain countries if we cannot receive payments from that region. You should verify the available payment methods in your country. We may implement these measures without prior notice.
g. Relationship between the parties; assignment: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment, or agency relationship between you and Papercare.
h. Changes to these terms: We reserve the right to modify these terms of use. However, changes will not apply retrospectively, and we will make every effort to notify you of any modifications. You can monitor changes to our terms by referencing the version and the date last updated at the top of the terms. Typically, we endeavour to provide you with 30 days’ notice of material changes before they take effect, unless immediate changes are necessitated by reasons beyond our control. Notification of changes will be communicated via email or by posting a visible notice within our services. If a change is deemed immaterial, we may not provide notice. Should you find a modified term unacceptable, you may terminate your subscription by adhering to the standard advance notice required by Papercare, in accordance with these terms.
i. Enforcement of terms: If any part of these terms is deemed unenforceable, all other provisions will remain enforceable. Our failure or delay in exercising any right or remedy provided under these terms or by law will not be considered a waiver of that or any other right or remedy, nor will it prevent or restrict further exercise of that or any other right or remedy. Each right or remedy may be exercised individually or partially, without precluding further exercise of that or any other right or remedy. These terms confer rights only to you and Papercare and do not grant rights to any other person or party.
j. Interpretation: Words such as ‘include’ and ‘including’ are not limiting terms, and any discretionary actions referred to; are at our sole discretion.
k. Governing law and jurisdiction: All matters relating to or arising from these terms shall be governed by English law, and subject to section 11, the parties agree to the exclusive jurisdiction of the courts of England and Wales to decide all such matters.

13. Data Processing Extension

This Data Processing Extension is an integral part of the Papercare Terms of Use, along with any associated documents, as periodically updated or amended (the Agreement), between you, the Customer (as defined below), and Papercare. All capitalised terms not defined in this Extension shall have the meanings ascribed to them in the Agreement.
This Extension applies solely if Papercare processes personal data on behalf of a Customer who qualifies as a controller under Applicable Data Protection Law (as defined below).

Data Protection
a. Definitions In this Extension, the following terms have the meanings as follows: a) Controller, processor, data subject, personal data, processing (and process), and special categories of personal data have the meanings provided in Applicable Data Protection Law. b) Applicable Data Protection Law refers to the EU General Data Protection Regulation (Regulation 2016/679) (GDPR) and/or the UK General Data Protection Regulation (UK GDPR), along with any laws of EU Member States and/or the UK enacted under or pursuant to the GDPR and/or UK GDPR. c) Customer holds the same meaning as ‘you’ in the Papercare Terms of Use.
b. Relationship of the Parties The Customer (the controller) appoints Papercare as a processor to handle the personal data described in Annex B (the Data) exclusively based on the controller’s documented instructions (and in accordance with the terms outlined in this Extension) for the purposes detailed in the Agreement or as otherwise mutually agreed upon in writing by both parties (the Permitted Purpose). Each party must adhere to the obligations under Applicable Data Protection Law.
c. Prohibited Data Unless expressly requested by Papercare, the Customer shall refrain from disclosing (and shall not allow any data subject to disclose) any special categories of personal data to Papercare for processing.
d. International Transfers Papercare will not transfer the Data outside the European Economic Area (EEA) or the United Kingdom (UK) unless it has implemented measures necessary to ensure compliance with Applicable Data Protection Law. These measures may involve transferring the Data to a country deemed to provide adequate protection for personal data by the European Commission and/or the UK Secretary of State (for example, New Zealand) or to a recipient that has executed standard contractual clauses endorsed by the European Commission and/or UK Secretary of State or UK Information Commissioner. In this regard, you authorise Papercare to enter into standard contractual clauses as your representative and on your behalf with any Data recipient not located in an Adequate Country when required for compliance with Applicable Data Protection Law.
e. Confidentiality of Processing Papercare will ensure that any person authorised to process the Data (an Authorised Person) shall safeguard the Data in accordance with Papercare’s confidentiality obligations under the Agreement.
f. Security Papercare will implement technical and organizational measures, as outlined in Annex A, to protect the Data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access (Security Incident).
g. Subcontracting The Customer consents to Papercare engaging third-party subprocessors for Data processing for the Permitted Purpose on the condition that: (i) Papercare maintains an updated list of subprocessors available on its website at the Papercare subprocessors page, with any changes communicated at least 30 days before implementation;
(ii) Papercare imposes data protection terms on any subprocessor requiring them to protect the Data as per the standard mandated by Applicable Data Protection Law; (iii) Papercare remains liable for any breach of this Extension caused by its subprocessor. The Customer may object to Papercare’s appointment or replacement of a subprocessor before its implementation, provided such objection is founded on reasonable grounds related to data protection. In such instances, Papercare will either refrain from appointing or replacing the subprocessor, or if it deems this not feasible at its sole discretion, the Customer may suspend or terminate the Agreement without penalty (without prejudice to any fees incurred by the Customer until the date of suspension or termination).
h. Cooperation and Data Subjects’ Rights Papercare will provide reasonable and prompt assistance to the Customer (at the Customer’s expense) to enable the Customer to address: (i) any data subject’s request to exercise their rights under Applicable Data Protection Law; and (ii) any other correspondence, inquiry, or complaint received from a data subject, regulator, or other third party concerning Data processing. In the event such requests, correspondence, inquiries, or complaints are directed to Papercare, Papercare will promptly notify the Customer, furnishing complete details.
i. Data Protection Impact Assessment If Papercare believes or becomes aware that its Data processing is likely to pose a high risk to the data protection rights and freedoms of data subjects, it will notify the Customer and provide reasonable cooperation regarding any required data protection impact assessment under Applicable Data Protection Law.
j. Security Incidents Upon becoming aware of a confirmed Security Incident, Papercare will promptly inform the Customer and provide necessary information and cooperation to fulfil any data breach reporting obligations as per Applicable Data Protection Law. Papercare will also take necessary measures to remedy or mitigate the effects of the Security Incident and keep the Customer informed of any significant developments.
k. Deletion or Return of Data Papercare will retain the Data for 7 years after termination of a subscription, unless earlier deletion or return is requested by the Customer. Upon expiry of this period or upon the Customer’s request, Papercare will delete or return the Data in a manner determined by Papercare, acting reasonably. This obligation shall not apply if Papercare is required by applicable law to retain some or all of the Data, or to Data archived on backup systems, which Papercare will securely isolate and protect from further processing.
Please note that once the data is deleted by the user from the software intentionally or unintentionally, Papercare will hold the data till 7/15 days from the date on which the data was deleted. In order to retrieve the data, user has this time frame to reach out to us via support@papercare.co. Once this period is over, Papercare is no longer liable for any loss of data which happened due to deletion from user end.
l. Audit The Customer acknowledges Papercare’s regular audits against SOC 2 standards by an independent third-party auditor. Upon the Customer’s request, and subject to confidentiality obligations outlined in the Agreement, Papercare will provide the Customer (provided they or their independent, third-party auditor are not Papercare’s competitors) with a copy of Papercare’s SOC 2 report in the same manner it is generally accessible to customers.
Annex A – Security Measures Information regarding the technical and organizational measures employed by Papercare to protect Data as per section 13(f) of this Extension can be found in Papercare’s SOC 2 report available for download from the Papercare website, and on Papercare’s security pages.
Additionally, Papercare is certified compliant with ISO/IEC 27001:2013, globally recognised as the premier standard for information security management systems (ISMS).
Annex B – Data Processing Schedule

• Subject Matter and Duration of Processing of Personal Data The subject matter of personal data processing pertains to the contacts of the Customer entered by or at the Customer’s choice into the Papercare platform. Processing personal data shall continue for the duration of the business relationship with the Customer, and upon its termination, Papercare will act in accordance with section 13(k) regarding deletion or return of such personal data.
• Nature and Purpose of Processing Personal Data The nature and purpose of processing personal data are to facilitate the functionality of the Papercare Platform as outlined in the Agreement and related documentation.
• Types of Personal Data Processed The types of personal data processed include:
  a) Names
  b) Addresses
  c) Contact details
  d) Identification details (such as tax registration numbers)
  e) Other personal data types for use on the Papercare platform
• Categories of Data Subjects The categories of data subjects comprise: a) Suppliers/service providers of the Customer
  b) Customers/clients of the Customer
  c) Employees/contractors of the Customer
  d) Other contacts of the Customer
  e) Authorised users
  This Extension serves to ensure compliance with data protection regulations while outlining the responsibilities and procedures governing the processing of personal data by Papercare on behalf of its Customers.

Thank you for making it till the end and reading our terms!!

Papercare Working Papers Limited
17 Dalston gardens, Stanmore, London, HA7 1DA
Website – www.papercare.co.uk             
Email – contact@papercare.co.uk
Phone Number –  +44 02070788999